Test Ultimate provides its services to you subject to the following terms & conditions, which you accept by using the service. Test Ultimate reserves the right to amend these terms and conditions at any time, but will endeavour to notify all affected customers however Test Ultimate cannot be held responsible in the event such a notification is not sent or received.

  1. All software and services are provided by Test Ultimate Limited (the company), and are on an ‘as is’ and ‘as available’ basis with no warranties of any kind. This does not affect your statutory rights.
  2. By using Test Ultimate, and providing us with your driving licence number, you agree to us making changes to your driving test date and time on your behalf.
  3. The company has no affiliation with the Driver and Vehicle Standards Agency (DVSA). Subscription to this service does therefore not guarantee to find you an earlier test date. However, if no date is found until after 3 weeks of the earliest date you ask for, a refund will be given on request so you are not left out of pocket. Under no circumstances will a refund exceed the original amount paid to us. Test Ultimate reserves the right to determine the amount and method of refunds at all time, and to hold a refund for an indefinite time if a refund cannot be made to the original payment method (for fraud prevention reasons). Once any refund is made we will immediately stop searching for a test for you. Our processing fee is non refundable.
  4. If your booking is limited for any reason such as but not limited to your theory test expiring within 3 months of the earliest date asked for, requesting the earliest date with less than 10 working day gap from your previous driving test booking, this will nullify any refund policy we have.
  5. If you accept a test date, it then becomes your responsibility to cancel it, if needed. We will only be able to find another test for you if you sign up again.
  6. Certain paid account types may be upgraded by the user at any time but it is not possible to then downgrade those accounts. Any upgrade fees paid are non refundable unless we are unable to find a test for you in accordance with clause 3, above.
  7. We cannot be held responsible for the DVSA changing the date and/or time of your test, or for them cancelling the test for reasons including but not limited to the driving examiner illness, or due to weather conditions, such as snow, ice or fog. In such a case you will need to purchase another package from us if you would like us to find you a new test date.
  8. It is your responsibility to provide us with valid details, if you fail to provide valid details we will attempt to contact you to find these out. We will begin searching as soon as you have signed up however we will be unable to book any slots until valid information is provided, we may also limit the number of tests offered to you until this information is provided. A refund will only be possible 3 weeks after the earliest date asked for if the valid information is provided before the earliest date asked for.
  9. The Ultimate package offered on our website includes 1 free retest cancellation. This means if you fail the first test we provide you with, we will find another cancellation for you free of charge, the booking for the next test will need to be made by you, this can then be changed by us once we find another cancellation for you. This offer is non transferable or refundable and we will only be able to provide you with this should you fail the test we have given you.
  10. When contacting us we will authenticate you by asking for your license number, if anyone else has this and uses it to gain unauthorised access to your account, we will not be able to take any liability for actions performed with this access. It is your responsibility to ensure to keep your license number secure.
  11. The learner driver is responsible for turning up to the driving test, taking the correct documents and ensuring that the car they use is suitable for the test. We cannot be held responsible for any tests cancelled due to reasons that are the responsibility of the learner driver or their driving instructor including, but not limited, to the above learner driver responsibilities.
  12. It is your responsibility to check with the DVSA that any changes made by us have been completed successfully before you make any further arrangements regarding your new driving test, such as but not limited to 1) organising and paying for any last minute driving lessons, 2) organising and paying for any transport to the test centre, 3) organising and paying for any accommodation near the test centre, and 4) taking time off work/college/school. We will always confirm to you any changes that we’ve been able to make to your test, and the DVSA will also confirm any changes to you if they have your email address – you must wait for confirmation from us and the DVSA before you start to make plans and preparations for your new driving test. We are not liable for any expenses or compensation caused by you incorrectly assuming your test has been changed.
  13. As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to cancel your purchase and request a full refund of your payment, within 14 days from purchase, as long as the service is yet to begin. The service starts as soon as we start searching for practical tests for you, which would be once the payment is authorised by your card provider.
  14. We will record details of usage of the service including, but not limited to, your personal details provided at the time of taking out the services, search times, dates and times that are found, emails, calls, messages and any other form of communication that are sent to you, and received from you.
  15. We cannot be held responsible for failing to change your test, it is your responsibility to change or cancel your original booking before the latest date (mentioned in the booking confirmation email).
  16. We can provide unlimited driving test offer notifications until you confirm you would like to be booked in for a slot. Once you confirm we will attempt to book that in for you within 24 working hours. We cannot be responsible if the booking fails, however in such cases we will continue searching for another test for you. Once the test is booked you will receive a confirmation email from the DVSA and we will no longer be able to change the slot without you purchasing another package.
  17. In the event that DVSA and/or the specific test centres you have asked for stop offering any tests for a period of time, if you have asked us to search within this timeframe, we will delay the search until the first available day they are offering tests. This means a refund will only be possible if we haven’t found a date until 3 weeks after the delayed date.
  18. By giving us your details you agree to us passing your information to the DVSA in order to change your driving test. All details will be held by us in accordance with the Data Protection Act.
  19. Each account purchased from us can only be used to search for practical driving tests on behalf of the owner of the driving licence number that is entered in the driving licence number box on the account preferences form. We reserve the right to suspend accounts without refund where we believe the account is not being used according to this rule. We will make reasonable efforts to contact you before suspending your account. If you are a driving instructor and wish to use our services, please contact us to discuss our services that have been specifically designed for use by driving instructors.
  20. By registering your details with the company, you agree to the company contacting you via the email address and mobile telephone number you provide on registration. Your personal details will not be passed on to third parties.
  21. All content included on this site, including text, graphics, logos, button icons, images and software, is the property of the company or its content suppliers and is protected by international copyright laws. All programs used on this site are the property of the company or its software suppliers and are protected by international copyright laws. Any attempt at reverse engineering, disassembly, or de-compilation of programs, unless it is explicitly permitted, is prohibited by law.